TestPro is a project developed by ProTrain in partnership with Youl, and this policy governs all purchases made through the TestPro platform.

This Cancellation & Refund Policy applies to all TestPro programs, including:

• SAT Preparation Courses.
• IELTS Preparation Courses.
• Live Online Classes / Bootcamps.
• Self-Paced Courses.
• 1-to-1 Tutoring Sessions.
• Additional services such as mock exams, writing review, or speaking simulations.

Students may cancel their enrollment under the following conditions:

• The student may request a full refund within 7 days after purchase and before attending any session.
• If the student has already attended a session or accessed course materials, cancellation is no longer eligible for a refund.
• If technical issues prevent access to the course, the student should contact support immediately so we can resolve the issue.

If TestPro cancels a course or session:

• Students may receive a full refund,
• Or a transfer to another available session or cohort.

No additional compensation will be provided beyond the refund or transfer.

If a student cannot attend the course:

• A transfer to another cohort of the same course may be requested.
• Transfers are free if requested at least 7 days before the first session.
• Requests made later may be subject to an administrative fee.

In cases such as:

• Medical emergencies.
• Bereavement.
• Force majeure.

Students may request a refund or transfer. Supporting documentation may be required.

Approved refunds will be processed via:

• Bank transfer,
• Or original payment method.

Processing time: 5–10 business days depending on the payment provider.

The following are not refundable:

• Sessions already attended.
• Tutoring hours already consumed.
• Digital materials already accessed.
• Promotional bundles once partially used.

To request a cancellation or refund, contact:

Please include:

• Your name.
• Email Address.
• Order Number.
• Reason for the request.

Requests are usually reviewed within 1–3 business days.